The Company

Basis Technologies is trusted by the world’s best-performing organizations to unlock their full potential with SAP. Our industry-leading solutions help businesses drive transformation with confidence, achieving the freedom to outpace competitors while safeguarding critical systems that maintain business continuity. We help the likes of P&G, Honda and Booking.com lead the way by bringing actionable insights and automation to SAP change.

Basis Technologies received a growth equity investment from Scottish Equity Partners in early 2021, enabling the company to accelerate strategic plans, including employee growth.

Officially been named one of the US’ Best Workplaces™ by Great Place to Work®

The Role

At Basis Technologies, we’re always looking to strengthen the organization by adding top talent to join our team. We’re currently hiring for a Technical Customer Success Manager with SAP expertise, who will drive the technical conversations between our Customer Success and Product & Technical departments; as well as ensure the technical enablement of our Enterprise Clients. This includes implementation, troubleshooting, driving resolutions, and developing trusted relationships with key stakeholders.

In this role you will

• Collaborate with our Clients to build a roadmap for the future utilisation of our product
• Work with a range of clients across various industries to drive the successful adoption of our products
• Develop a trusted partnership with stakeholders from end users to C-Level
• Enable seamless Client utilisation of the product through training and technical support
• Work alongside our Sales and Delivery teams on technical implementation
• Conduct troubleshooting activities and drive solutions

Previous experience and skills

• Previous experience of working with SAP Basis or SAP Change Management
• Evidence of troubleshooting across a range of SAP technical issues and driving the resolution
• Evidence of partnering with internal and external key stakeholders
• A background in consultative communication is key
• Ability to adapt to changing priorities and work on multiple projects simultaneously

Why join us?

The chance to join a market-leading, vibrant technology business that is growing rapidly, working with some of the most innovative products, clients, and partners in the world.

We’re believers of Learning & Development. Organizational learning allows organizational team members to continue to advance their professional growth and development individually and as a team. Each employee has access to £1,000 Learning and Development Support per year.

Further Benefits

• Flexible working arrangements (Hybrid Remote)
• 15 days holiday per year
• Health (Medical) and Dental insurance
• A matched 401k contribution capped at 6% of base salary
• Global flexibility (up to 1 month per year)
• Referral Bonus Scheme