As a market leader in DevOps and test automation for SAP, demand for our products continues to grow. We are an established business with a global customer base, and this is an excellent opportunity to join a company during an exciting growth phase and enjoy a fully supported career.
Basis Technologies prides itself on delivering customer service excellence. You can expect to work with a variety of customers from many different industry sectors. This is an exciting opportunity to join a rapidly expanding team, working in some of the most exciting areas of SAP.
Overall Purpose of Role
As a Customer Success Manager, you will spearhead our customer-first strategy in North America, working closely with our customers to understand their needs and nurture a trusted advisor relationship. You will be responsible for helping our customers leverage the best from our products, creating brand loyalty, and cross-selling a range of packaged services. This is a great opportunity to work with an exciting and diverse range of customers in some of the most exciting areas of SAP.
Key Areas of Responsibility
- Regular and defined engagement milestones throughout the customer lifecycle.
- Build customer relationships and understand the key goals and drivers for the customer’s organization.
- Build and execute against a roadmap for the customer to leverage best value from our products and achieve their organizational goals.
- Cross collaboration with our Support, Professional Services, Product, and Sales teams to deliver positive customer outcomes.
- Drive product renewals and services across sales.
- PoC / escalation contact for customers.
- Share best practice approaches and coordinate customer collaboration.
- Collaborate with the customer and Development to drive product improvements through the Product Roadmap.
- Track progress, manage expectations and feedback on requested product improvements.
- Find and leverage co-marketing opportunities (case studies, event speaking).
Essential Skills and Attributes
We are looking for an experienced, motivated, and articulate individual who has the following skills:
- Previous Experience as a Customer Success Manager.
- Minimum 4 years’ experience in the Customer Success or similarly customer-facing commercial role.
- Exceptional ability to communicate and foster positive business relationships.
- Excellent stakeholder management skills.
- The ability to work across multiple departments to resolve issues either within the team or utilising skills from other teams within the business.
- Presentation and pre-sales skills.
Desirable Skills and Attributes
- A Dallas based location is highly desirable.
- Previous experience of the SAP ecosystem is highly desirable.
- Knowledge of Agile Scrum, DevOps, or similar delivery methodologies is desirable.
What we offer
- The chance to join a market-leading, vibrant technology business that is growing rapidly, working with some of the most innovative products, clients, and partners in the world.
- Competitive salary package and bonus.
- Flexible working arrangements (5-8 days in the office per month)
- The opportunity to develop and grow skills and responsibilities
- Competitive salary package and annual bonus
- 401k and Healthcare plans.